FAQ

Unfortunately, due to the fact that we are a boutique that carries multiple brands, product sizing can vary. For your convenience, we include sizing and other important details specific to that item in the description box on each product page. Please refer to those details to help choose the best size for you.

If it says that an item "runs big", you may be able to size down; if it says that it "runs small" you might need to size up, and if it says "true to size", there typically aren't any sizing specifications that would prohibit that item from fitting as that size normally would.

Unless otherwise noted in the product description, the only sizes available are what is currently listed. Unfortunately, we do not offer every item in all sizes S-3X at this time.

We restock items on a weekly basis, and if an item is still visible on the website, there is a great possibility that it will be restocked. We suggest signing up for the restock notifications on the product page, so that you will be notified immediately when your size becomes available. There is no guarantee, but in the event of restock, the people on the waiting list will have first dibs.

This means that the item or size is currently on pre-order, and we are waiting for the new shipment to arrive. Estimated ship dates are not guaranteed; they are tentative dates that we expect to fulfill the order. In most cases we are able to ship items before, or on their estimated ship, but in some cases they shipment may be delayed. Please keep that in mind when making your purchase.

Per our store return policy, we do not offer refunds of any sort. Should your item(s) be defected, you can return your item within 7 days of delivery for store credit. Shipping fees are non-refundable.

Please contact our customer service team via info@modstyle.org. Providing the return is within the 7-day refund period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@modstyle.org with the details. We’ll respond within 48 hours. 

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.